FAQ
About
What is Pokespwz?
Pokespwz is a platform dedicated to trading card game (TCG) enthusiasts. We specialize in buying, selling, trading, and showcasing collectible cards—whether you’re a beginner, a seasoned collector, or an investor.
Do you only offer Pokémon cards?
While Pokémon cards are our specialty, we also offer a variety of TCGs depending on demand including Pokémon, One Piece, Lorcana, Union Arena, and more—in multiple languages like English and Japanese.
Please check our catalog or contact support for details on other available card types.
Are all cards sold on Pokespwz authentic?
Yes! We guarantee 100% authenticity. All cards are thoroughly inspected for legitimacy and condition before being listed or shipped.
Where can I shop with PokeSwpz?
You can shop with us on TikTok Shop, Whatnot, and eBay. We're live and active 20 hours a day, 7 days a week, delivering exciting pulls, pack breaks, and unbeatable deals in real time.
Are your prices competitive with market value?
We monitor TCG market trends daily to ensure our prices stay fair and competitive. If you notice a large pricing discrepancy, feel free to reach out for clarification.
What makes PokeSwpz different from other card shops?
We focus on speed, service, and selection. Here's what sets us apart:
- We operate nearly 24/7
- We ship fast
- We offer multi-language inventory
- We engage directly with our community through live streams
- We provide elite customer support every step of the way
Shipping, Returns & Exchanges
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
What is the shipping policy?
Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.
Do you ship overseas?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.
Can I track my order?
Absolutely! Once your order ships, you’ll receive a tracking number via email. You can also log into your account to check order status.
How often do you restock?
New cards and products are added time to time! Follow us on social media or subscribe to our newsletter to stay updated on restocks and exclusive drops.
How do I contact Pokespwz support?
You can reach us through our contact form, email sneakersweeps35@gmail.com, or by messaging us on our social media pages. We aim to respond within 24 hours.
Can I cancel or modify an order after placing it?
You can cancel or change your order within 12 hours of placing it—just contact us immediately. After that, we cannot guarantee changes as orders may already be processing.
Get in touch
Have questions about your order, or a general enquiry?
